Guarantee

If anything we make lets you down, tell us and we'll make it right. Call, text or email us and we'll ship you a new one at no cost, with nothing to send back. If you'd rather have your money back, give us your order number or receipt and we'll refund what you paid, once per order. It doesn't matter where you bought it, and there's no set time limit, though on rare occasions we may say no, for example for resale or clear misuse.

The details

How to reach us	Call or text 1 (855) 551-2639, or email info@adventureandy.com. There's no form, and you don't need to send anything back. A photo helps the guys in our factory, but we don't require one.
What you get	A new one, shipped to you at no cost. If you'd rather have your money back, give us your order number or receipt and we'll refund what you paid, once per order.
Boot care	Tell us if it doesn't do the job, even at the bottom of the tin.
Where you bought it	It doesn't matter. If you bought it in a store, the store can help too.
How long	This promise has no set time limit. We look at each claim on its facts. On rare occasions we may say no, for example for resale or clear misuse.
Who stands behind it	Alpie Inc. DBA Adventure Andy, K9J 6X5, Ontario, Canada. This table covers products bought in the US and Canada. If you bought in the UK or the EU, your details are below.
If this page changes	A change applies to future purchases only. If your pack or our site promised you more when you bought, we'll honor that. Last updated 4 November 2026.

For UK and EU customers

Our guarantee	If anything we make lets you down, tell us and we'll make it right.
How to claim	Email info@adventureandy.com and tell us what went wrong. There's no form to fill out, and you don't need to send anything back. A photo helps the guys in our factory, but we don't require one.
How to reach us	Call or text 1 (855) 551-2639, or email info@adventureandy.com.
What you get	A new one, shipped to you at no cost. If you'd rather have your money back, give us your order number or receipt and we'll refund what you paid, once per order.
Who gives this guarantee	Alpie Inc. DBA Adventure Andy, K9J 6X5, Ontario, Canada
How long	It starts the day your product is delivered and has no end date. We look at each claim on its facts. On rare occasions we may say no, for example for resale or clear misuse.
Where it applies	Anything we make, bought in the United Kingdom or the European Union.